Perfect Prosecco Celebration Gift Hamper

Cliff L. (Switzerland)
Just made someone's day with this gift
Delivery & Returns

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Delivery & Returns

The following information details our delivery and returns policies, including details about our delivery process and methods. By purchasing products from us you understand and are agreeing to them.


Areas we deliver to


We deliver throughout Mainland UK & Mainland Scotland except the following locations:

  • Scottish Highlands & Islands
  • Northern Ireland
  • Southern Ireland
  • Isle of Man
  • Isle of Wight
  • Gurnsey & Jersey
  • Small UK Islands

Please do not place an order if you are sending to the above locations as we will be unable to carry out the delivery and would have to refund the order. 


Delivery Costs & Times


We offer Free Standard Delivery on all our Hampers in Mainland UK and Mainland Scotland. 

Please ensure you select the correct ‘country’ when placing your order. We reserve the right to request an additional delivery charge or refund the order if an incorrect ‘country’ is selected during the order process.

Your order is processed and delivered at our next availability, which is usually 1-3 business days (for Mainland UK).

For the more remote parts of the UK (eg. Scotland) our delivery time can be up to 3-7 business days.

Our delivery team does not work on weekends and public holidays.

Please note the delivery times above apply to the normal seasons, they may be longer during busy periods, especially Christmas.


Deliver on Specified Date:

If you wish your gift to arrive on (or around) a specific date, this option is available during the product selection, at no extra charge. If selected, our team will do their best to deliver on the day selected (or as close as possible to it). However, we cannot guarantee that it will arrive on the exact day selected.

Deliver on Specified Date only applies on orders delivered to Mainland UK. It does not apply to other areas.

Our next day delivery cut-off time is 12:00pm - orders placed after this time will be delivered the day after next.

We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order.

Our delivery partners do their utmost to fulfill delivery to your specified requirements and to their best abilities. However, if a situation beyond control inhibits the immediate delivery, or the delivery on a particular date selected, then delivery will be attempted at the next available time.


Delivery Tracking:

While placing your order we ask for the recipient's contact phone number. When possible and allowed by our couriers, we would send a tracking code to the recipient via SMS so that they can help facilitate the successful delivery. To ensure this is possible please make sure that you provide us with their local (UK based) mobile number. We also provide you the sender with the same tracking code via email, or upon request.


Additional Notes:

It is important that you provide us with all the correct details during your purchase, as well as a working contact telephone number for the gift recipient.

In some cases we may reach out to the recipient ahead of the delivery, if we need any address confirmations or if we feel doing so would help facilitate the successful delivery.

We are not liable if we are provided old or incorrect delivery details, and this contributes to the unsuccessful delivery of your gift. If this happens, we may need to charge additional delivery fees for additional delivery attempts.

It may not always be possible to conclude the delivery successfully directly with the recipient, as they may not be home, or unreachable on the contact number provided. Our delivery team may, at their own discretion, take the necessary measures to conclude the delivery in a reasonable manner. These measures may include, but not limited to, allowing someone at the same residence to receive the gift on their behalf, leave the gift with a neighbor, or leave a calling card for the recipient to get back to them for delivery re-scheduling.


Gift Experiences

Gift Experiences are digital vouchers which are sent to the recipient via email. They are not physical products.

Upon placing your order the recipient will be notified of the gift, they will also be told who the gift is from.

Shortly after they will receive an additional email with the full voucher details, voucher codes, and instructions how to redeem the voucher.

They will be able to select which day they would like to use the voucher as well as choose the location nearest to them.


Damaged During Transit


All gifts are professionally packed and boxed and include adequate padded packaging material to ensure they arrive to you or the recipient safe and sound.

However, if you believe an item has been damaged in transit, please write to us on [email protected] within 24 hours of receiving the item and include your Order Number as well as a photo of the damaged item/s and the outer delivery box.

If we conclude that the item was damaged during transit, we will organise the immediate replacement of the item/s as needed, and these would be delivered at our earliest availability.

Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.


Returns Policy

For all returns you are kindly requested to contact us by email on [email protected] before taking any action. Should the reason for your return be acceptable, we will provide you with the return address where the hamper should be sent.

For online and telephone orders, the customer has the right to cancel an order up to seven calendar days after receipt of goods, as long as:

  • We are notified in writing or email, within 7 calendar days of delivery
  • The hamper does not contain any perishable items (including but not limited to) fish, cheese, ham
  • The hamper remains unused and no components are opened
  • The recipient takes all reasonable care of the hamper and ensures it is securely packaged up. They must then send it back to us using a suitable courier of their choice, at their own cost.

We will refund you the product total (minus any carriage) within 28 days of receipt of the returned hamper.

We will not be held responsible if the recipient/s reject or otherwise refuse the delivery of the order. It is up to the customer to ensure that the gift can be received. If the delivery is rejected or refused, you can request it sent to a different address at additional cost, or else request to have it destroyed. We do not offer refunds for refused/rejected delivery.

For returns of Gift Experiences and Gift Vouchers, we can only allow cancellation of these if they have not yet been redeemed, and we are given notice of the cancellation within 7 days of the order. If your cancellation falls within these conditions we would give you a credit note for the full amount, which can be used towards your next purchase. We do not offer cash refunds on experiences or vouchers.