The following information details our delivery and returns policies, including details about our delivery process and methods. By purchasing products from us you understand and are agreeing to them.
Delivery Costs & Times
We offer Free Standard Delivery on all our Hampers, nationwide!
Your order is processed and delivered at our next availability, which is usually 1-3 business days (for Mainland UK and South of Scotland).
For the more remote parts of the UK (North Scotland, Highlands & Islands, and Ireland) our usual delivery time is 3-7 business days.
Our delivery team does not work on weekends and public holidays.
Please note the delivery times above apply to the normal seasons, they may be longer during busy periods.
Deliver on Specified Date:
If you require delivery on an exact date, including next day delivery (if available) this option is available during the product selection,
at an additional cost of £5.00
Deliver on Specified Date only applies on orders delivered to Mainland UK and South of Scotland. It does not apply to other areas.
Our next day delivery cut-off time is 8:30am - orders placed after this time will be delivered the day after next.
We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order, and pay the additional delivery charge.
Our delivery partners do their utmost to fulfill delivery to your specified requirements and to their best abilities. However, if a situation beyond control inhibits the immediate delivery, or the delivery on a particular date selected, then delivery will be attempted at the next available time.
It is important that you provide us with all the correct details during your purchase, as well as a working contact telephone number for the gift recipient. We are not liable if we are provided old or incorrect delivery details, and this contributes to the unsuccessful delivery of your gift. If this happens, we may need to charge additional delivery fees for additional delivery attempts.
It may not always be possible to conclude the delivery successfully directly with the recipient, as they may not be home, or unreachable on the contact number provided. Our delivery team may, at their own discretion, take the necessary measures to conclude the delivery in a reasonable manner. These measures may include, but not limited to, allowing someone at the same residence to receive the gift on their behalf, leave the gift with a neighbor, or leave a calling card for the recipient to get back to them for delivery re-scheduling.
Damaged During Transit
All gifts are professionally packed and boxed and include adequate padded packaging material to ensure they arrive to you or the recipient safe and sound.
However, if you believe an item has been damaged
in transit, please write to us on firstname.lastname@example.org within 24 hours of receiving the item and include your Order Number as well as a photo of the damaged item/s and the outer delivery box.
If we conclude that the item was damaged during transit, we will organise the immediate replacement of the item/s as needed, and these would be delivered at our earliest availability.
Failure to report any damage within the specified
time-frame means you have accepted the state of the delivered product/s.
We cannot accept returns of consumable items, including but not limited to,
food hampers, gourmet items, and wines.
We will not be held responsible if recipient/s reject or otherwise refuse the delivery of the order. It is up to the customer to ensure that the gift can be received. If the delivery is rejected or refused, you can request it sent to a different address at additional cost, or else request to have it destroyed. We do not offer refunds for refused/rejected delivery.