Terms & Conditions

Any reference to “we”, “us”, “our”, ”Gift Hampers UK” or ”Gift Hampers International” refers to Gift Hampers International Ltd, registered at: Suite 7, Brackenholme Business Park, Selby YO8 6EL. United Kingdom.

Any reference to “partners”, “suppliers”, “couriers” or ”team” refers to the network of people and companies we work with to provide the products we sell on the site, as well as the delivery couriers we use, as well as our own staff and employees.

By accessing our website and/or purchasing products from us, you are agreeing to be bound by the following terms and conditions of use.

Before purchasing any products from our website, we will ask you to confirm acceptance of these terms and conditions. You are, of course, free to refuse to accept, at which stage the purchase process will be terminated.

These terms and conditions were last updated on 1st June, 2021.

Website Usage

You agree to not use our website for:

Any illegal or fraudulent purpose
To violate the rights of others (such as by abuse, threats, libel)
Impede, obstruct or disrupt the normal operation of the website or the platforms on which it resides
Infect the website with any malware, or to install any software that might alter the operation of the website in any way
Reproduce the website in any way, including our images, description, and content, which are all covered by copyright laws
We may at times provide on the site hyperlinks to third-party websites and resources we believe you might find useful. You agree that this does not mean we endorse them and are not responsible for them. Your use of these third-party resources is at your own risk.

Alcohol Age restriction

You must be 18 years old or over to purchase alcohol products from this website. If you are buying any alcoholic products as a gift - the recipient must also be over 18 years old.

Before initiating the checkout step on our website we display a notice relating to this, which you are required accept in order to be able to continue with your order.

By continuing with your purchase and placing an order on our website, you are confirming that both you as well as the recipient, are at least 18 years old.

Our delivery couriers may, at their own discretion, carry out additional age verification checks upon delivery. However we cannot guarantee delivery age verification checks will be made and you understand and hereby accept that neither we nor our partners are to be held liable or responsible for any abuse of the system.

Allergy Information

Although we have taken care in checking the ingredients for allergens and dietary requirements, we recommend that all recipients check the product information provided on each pack, especially if a recipient has any allergies. This is of particular importance if on the rare occasion an item has been substituted.

Prices

We aim to ensure that all prices shown on the site are valid. In the unlikely event of price/s being incorrect, we will contact you to arrange the extra payment or else the refund. If we are unable to reach you using the contact details you provided, we reserve the right to cancel the order and refund you back the cost of your order minus any expenses we may have incurred up to that point.

More details about pricing and shipping costs are provided on the Delivery and Returns page on this website.

The Order Process

Once you have placed your order you will receive an automated confirmation email from our system, confirming your order details. You must check these details and immediately inform us if you notice any issues, so that we can fulfill your order correctly.

If you don’t receive this email within 1 hour after placing the order, please check your spam folder. If you still do not receive the email please contact us at [email protected] or by live chat.

If you wish to view the order placed on our website you can do so by logging in to your account area.

Out Of Stock / Replacements

In the event of supply shortages, we reserve the right to substitute products with others of similar nature which are of equal or higher value or weight. Substitutions may amount up to and including 40% of the components in each gift.

In the unlikely event that more than 40% of the gift components are not currently in stock, we will contact you to see if you would rather change the order to a similar item, wait for the items to be available, or cancel the order and receive a full refund.

Hamper contents can vary slightly from the image displayed so please see the product descriptions for full listings. Glasses, utensils, decorations and other props shown in photographs are not included in the gift unless specifically listed.

Delivery & Returns

For full details please visit the Delivery and Returns page on this website. By purchasing products from our website/s you agree to the returns policies detailed on that page.

Customer Care

If any issues arise with your order please inform us immediately, either using the live chat button, or by email to [email protected]. We will investigate any issues as soon as they are brought to our notice and we endeavour to respond to all enquiries within one working day. Our opening hours can be found here.

Cancellation of Order

We reserve the right to cancel your order if:

There is insufficient stock to fulfill the order, and we do not have a suitable replacement for your product/s.
If we are unable to deliver the goods to your area or if the delivery details you provide are incorrect or we do not manage to reach the intended recipient.

If we have to cancel the order for whatever reason, we will contact you to inform you by either email, telephone, or both, and your payment will be refunded. We will not offer or pay any other compensation for canceling the order.

If the order is cancelled for whatever reason other than our explicit fault, we will deduct any charges we have incurred in processing your order up to that point from the refund we give back to you. These may include delivery charges, payment processing charges, etc.

Copyright

All designs, text, graphics and their selection and arrangement on this site are the copyright of Gift Hampers International. As a visitor to our website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without our prior written consent is strictly prohibited.